Welcome to your MyWin24 Help!

We are always ready to help you with any questions or concerns you might have.

Our Support Team is available to assist you every day from 5 AM to 9 PM (GMT).

To ask us a question, please go to the Messages on the header of the website. Press "Ask Question" button to create a new ticket. You can also add files to verify your account or to show us the issue, if you are experiencing any. Press “Submit” button to send the ticket and we will get back to you, as soon as a member of our Support Team becomes available.

If your issue has been solved before receiving an answer, please close the ticket by going to Inbox and pressing “Close” button on the ticket you would like to close.

To reply to our answer, you do not need to create a new question, please expand the ticket you would like to answer to by pressing “+” and add your comment.

Note: It is recommended that any attachment should be a maximum of 10Mbs in size.

In case of any additional questions please send us an email:

Email support

Customer Service


KYC Documents



What should I do if I have forgotten my username/password?
What happens if I am suddenly disconnected from MyWin24?
Are there any legal age or country restrictions at MyWin24?
What are the deposit and withdrawal limits?
Is it secure to submit my credit card details?
How can monitor the status of my Withdrawals?